Accueil > Autonomous check-in
AUTONOMOUS CHECK-IN
Gain flexibility by completing your check-in independently. Here are the steps to follow.
CONTRACT & INVENTORY
The contract will be sent to you via email (please check your spam folder). In the contract, you will find all the details of your reservation as well as photos of the vehicle annotated and circled in red indicating the presence of damages (dents, scratches, breakage, etc.). If you notice any damages, breakages, or missing items when picking up the van, you have 3 hours to notify us by email from the time of key collection (roadtrip@vanbreak.com).
Step 1 :
Keys pick up
Keys pick up
Step 2 :
Recommendations for use & tips
Recommendations for use & tips
Step 3 :
Virtual van demonstration
Virtual van demonstration
Select your van to watch the demonstration video.
Step 4 :
Tutorial videos
Tutorial videos
Select your van to access the tutorial videos.
Step 5
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Equipment / Accessories Inside the Van
All the equipment and accessories available in the van are listed in the Equipment List.
Technical assistance during your stay
Find all the van information, tutorial videos, check-out instructions, itineraries, insurance number, Vanbreak shop, etc., on our Vanbreak app. The application is also accessible by scanning the QR code inside the van.
Pop up roof top
If your van has a pop-up roof (VW California, Mercedes Marco Polo, CAMPEO van), it’s important to open ALL doors of the vehicle when you open and close the roof top avoid damaging it. Carefully watch the tutorial video corresponding to the model of your van. Damages to the roof are not covered by insurance and can amount up to €15,000. Before hitting the road, make sure to walk around the van and double-check that the roof is closed. NEVER DRIVE WITH THE ROOF OPEN!
Battery
The van has two batteries: one for the engine and another to power the living area (the fridge, lights, heating in the rear of the vehicle). These two batteries are independent, so you won’t risk running out of power when you want to start the van. The living area battery recharges when you drive or by connecting to a 220V power outlet (at a campsite) via the external socket on the van. Our vans are also equipped with solar panels to charge the battery. If you’re at a campsite, we recommend connecting to the campsite’s electrical hookup.
Save your battery
At night, remember to lower the power of the fridge to save battery. If you use the heating or hot water at night, remember to turn them off.
Water pump issue
Make sure to close the sink and shower taps properly. If they’re left open, you risk damaging the water pump and running out of water. In our vans (SUNLIGHT and CAMPEO), you’ll find a spare water pump in the glove compartment. Watch the explanatory video on how to change the water pump via the QR code – Tutorial Video – Water Pump Replacement.
Don’t wait until the water tank is empty; refill it when it reaches 1/4 full.Grey/Dark water management
To drain gray water and refill fresh water (and clean the toilet cassette), prioritize campsites and camper service stations, as well as motorhome service areas that have appropriate facilities. You can consult the Park4night mobile app for this.
Stationary heater / Hot Water
The heating and hot water system operates as follows for the following models:
– VW California, Mercedes Marco Polo, Sunlight Van operate using the secondary battery and diesel. It’s important to have the secondary battery charged and more than 1/4 of diesel in the vehicle’s tank.
– Burstner Campeo operates on gas.ONLY FOR THE VANS (SUNLIGHT AND CAMPEO): When you turn on the heating and/or hot water, it’s important to close the window next to the dining table. See video for demonstration.
Where to sleep
Remember to find a spot to sleep before nightfall. Download the Park4Night app, which allows you to find campsites, motorhome service areas, camper service stations for draining and refilling water, etc. Our recommendation is to find a spot to sleep before nightfall. Avoid parking on the beach to prevent getting stuck in sand or being submerged by the tide.
Insurance / Accident
Your van has ALL RISKS insurance with a deductible. The deductible and your coverage depend on the insurance package you have subscribed to; by default, your van has BASIC insurance (Vanbreak insurance).
In case of an accident, it’s essential to complete the insurance report. You will find in the pocket located on the passenger side the vehicle’s papers, the insurance certificate, and an insurance report form. If you encounter any difficulties completing the insurance report, contact the police. Also, consult the QR code present in the van, under the SOS section, to contact the insurance company.Wheel poncture
Our vehicles are equipped with a spare wheel. In case of a flat tire, contact the insurance company (number available from the QR code – SOS section), and they will come to change the wheel.
Exterior step
If your van has an electric step to get in and out of the vehicle, remember to close it before hitting the road. If it’s open when you start the van, an alarm will sound.
Parking / Van height
If you enter a parking area, be mindful of the vehicle’s height. Our VW California models are 2 meters tall, and our vans are 2.65 meters tall.
Exterior awning
Remember to retract the awning when you leave the vehicle, or when it’s windy, rainy, etc. Watch the tutorial video to learn how to operate the awning (opening and closing) correctly without damaging it. When storing the awning, check that there are no leaves or branches on the awning fabric. It’s mandatory to close the awning if it’s windy, rainy, or when you leave the van.
Step 6:
Mandatory CHECK-OUT Instruction
Check-out instructions
Here are all the CHECK-OUT instructions:
Check out at the latest at 1pm.
Park the van on the Vanbreak parking, send us a 3x pictures of the inside of the van per email roadtrip@vanbreak.com, inform us if there is any damage, if any accessories/equipment is missing, if you have changed the gas bottle, etc… and put the key in the letter box (see foto below).
MANDATORY actions to be carried out before returning the van:
– Empty the grey/dirty water. The easiest way to do this is to go to a campsite or petrol station which has suitable facilities. We recommend the following addresses (close to the Vanbreak agency):
Parking Rivera (15mn from VanBreak)
Aparcamiento de Caravanas (Malaga East)
–> It is FORBIDDEN to empty the waste water (grey and black) at the CEPSA petrol station next to the Vanbreak car park on pain of a fine (up to €100).
– Same level of DIESEL as at the start. You can fill up with diesel at the CEPSA station next to our car park.
– Fill the clear water tank to 100%.
– Clean the plastic toilet cubicle. Simply empty the contents into a toilet.
– Turn off the fridge and leave it open.
– Clean and put away the crockery.
– Take out the dustbin and any other rubbish.
– Remove sheets, fitted sheets, pillowcases, cloths and seat covers and put them in the boot of the vehicle. DO NOT REMOVE the protective cover from the mattress.
– Vacuum the floor, bench and seat
– Wipe the dashboard and other furniture and the floor of the vehicle with a damp cloth.
– If you are travelling with a dog, vacuum the seats and floor of the van.The van must be returned in a CORRECT state of cleanliness (inside and out). A second disinfectant cleaning will be carried out by Vanbreak. If the van is returned dirty, Vanbreak will charge a fixed fee of 100€.
If the above instructions are not followed, Vanbreak will charge:
Drain grey/dirty water = €50
Top up clear water = €20
Fill up with DIESEL = 2,00€/L
Cleaning the toillettes box = €100
Cleaning and tidying up dishes = €50
Take out the rubbish = €30
Remove and place sheets, fitted sheets, pillowcases, cloths and rear seat covers in the boot = €20
Penalties for non-compliance with the instructions
The van must be returned in a CLEAN condition (interior and exterior). A second disinfection cleaning will be performed by Vanbreak. If the van is returned dirty, Vanbreak will charge a fee of €100.
In case of non-compliance with the above instructions, Vanbreak will charge:
– Emptying of gray/dirty water = €50
– Refilling of fresh water = €20
– Refueling diesel = €2.00/L
– Cleaning the toilet cassette box = €100
– Cleaning and storing the dishes = €50
– Taking out the trash = €30
– Removing and putting the sheets, fitted sheets, pillowcase, cloth, and rear bench cover in the trunk = €20
Step 6 : Caution
The amount of the security deposit is €800.
The security deposit is automatically deducted 7 days before the start of your trip using the same credit card used to make the reservation. This is a pre-authorization of €800, not a debit from your bank account. The security deposit is automatically released 7 days after your return date.
In case of damages, fines, accidents, etc., during the rental period, the total amount of the security deposit will be withheld by VanBreak until the repair estimate is received. If the cost of repairs is less than €800, the difference will be refunded to the customer. Processing fees range from €40 minimum to €100 maximum.
