Home > Autonomous check-in

AUTONOMOUS CHECK-IN

Gain in flexibility by checking-in on your own. Here are the steps to follow

CONTRACT & INVENTORY OF FIXTURES

The contract will be sent to you by email (check your spam folder). In the contract you will find all the details of your reservation as well as photos of the vehicle annotated and circled in red indicating the presence of damage (dents, scratches, breakage, etc.). If you notice any damage, breakage or missing items when collecting the van, you have 3 hours to notify us by email from the time of key collection (roadtrip@vanbreak.com).

Step 1:
Key recovery

Step 2:
Usage recommendations & tips

Step 3:
Virtual van demonstration

Select your van to view the demonstration video

Location fourgon aménage Burstner Camper 600 - Vanbreak
Vanbreak - Location Mercedes Marco Polo Espagne
Volkswagen Grand California - hire vanbreak malaga
Volkswagen Caddy California

Step 4:
Tutorial videos

Select your van to access tutorial videos.

Location fourgon aménage Burstner Camper 600 - Vanbreak
Vanbreak - Location Mercedes Marco Polo Espagne
Volkswagen Grand California - hire vanbreak malaga
Volkswagen Caddy California

Step 5
Frequently asked questions (FAQ)

  • Equipment / Accessories inside the van

    All the equipment and accessories available in the van are listed in the Equipment list.

  • Technical assistance during your stay

    Find all van information, video tutorial, check-out instructions, itineraries, insurance number, Vanbreak store, etc… on our Vanbreak application. Application also available by scanning the QR code inside the van

  • Pop-up roof

    If your van is fitted with a pop-up roof (VW California, Mercedes Marco Polo, CAMPEO van), it’s important to open the vehicle doors when you open and close the roof, otherwise you risk damaging it. Watch the TUTO video carefully, depending on your van model. Roof damage is not covered by insurance, and can cost up to €15,000. Before setting off, be sure to walk around the van and check that the roof is closed. NEVER DRIVE WITH THE TOP DOWN!

  • Secondary battery operation (electricity)

    The van has two batteries, one for the engine and the other to power the living area (fridge, lights, heating in the rear of the vehicle). These two batteries are independent, so you won’t run the risk of running out of batteries when you want to start the van. The living area’s battery is recharged when you’re on the road, or by connecting to a 220V socket (at a campsite) via the socket on the outside of the van. Our vans are also equipped with solar panels to charge the battery. If you are staying at a campsite, we recommend that you connect to the campsite immediately.

  • Save your secondary battery

    At night, turn down the fridge to save battery power. If you turn on the heating at night or turn on the hot water, remember to turn them off.

  • Avoid water shortages

    Remember to turn off the sink and shower faucets. If these are not closed properly, you risk damaging the water pump and ending up with no water. In our vans (SUNLIGHT and CAMPEO) you’ll find a spare water pump in the glove compartment. Video explaining how to change the water pump via QR code – Video Tutorial – Changing the water pump.
    Don’t wait until the water tank is empty, fill it up when the tank is 1/4 full.

  • Grey/clear water management

    To drain wastewater (grey) and fill clear water (and clean the toilet cassette), use camping sites, motorhome gas stations and motorhome parks with appropriate facilities. To do so, visit the Park4night mobile application

  • Stationary heating (overnight) & hot water

    The heating and hot water system operates as follows for :
    –VW California, Mercedes Marco Polo, Sunlight van operate using the secondary battery and diesel, so it’s important to have the secondary battery charged and more than 1/4 diesel in the vehicle’s tank.
    –Burstner Campeo runs on gas
    ONLY FOR FOURGONS ( SUNLIGHT AND CAMPEO): When you turn on the heating and/or hot water, it’s important to close the window next to the dining table, see video.

  • Where to sleep

    Remember to find a place to sleep before nightfall. Download the Park4Night application which will enable you to find campsites, motorhome areas, gas stations for motorhomes to drain and fill up with water, etc… Our recommendation is to find a place to sleep before nightfall. Don’t park on the beach, or you’ll get silted up and submerged by the tide.

  • Insurance / Accident

    Your van comes with ALL RISK insurance with deductible. The deductible and your cover depend on the insurance package you have taken out; by default, your van comes with BASIC insurance (
    find out more about insurance
    )
    In the event of an accident, it is essential to complete the insurance report. In the passenger-side pocket, you’ll find your vehicle’s papers, insurance certificate and insurance report. If you have difficulty completing the insurance report, contact the police. You can also use the QR code in the SOS section of the van to contact the insurance company.

  • Puncture

    Our vehicles are “Equipped with a spare wheel. In the event of a puncture, notify the insurance company (number available from the QR code – SOS section), and they’ll come and change the wheel.

  • Outdoor steps

    If your van has an electric step for getting in and out, remember to close it before you set off. If this is open when you start the van, an alarm will sound.

  • Parking / Van height

    If you enter a parking lot, pay attention to the height of the vehicle. Our VW California models are 2m high, our vans 2.65m.

  • External blinds

    Remember to retract the external blind when you leave the vehicle, or in windy or rainy weather. . Watch the TUTO video to find out how to open and close the blind correctly without damaging it. When storing the awning, check that there are no leaves or branches on the fabric. It is mandatory to close the awning if it is windy, raining or when you leave the van.

>Step 6:
Mandatory instruction from
CHECK-OUT

  • Check-out instructions

    Find all CHECK-OUT instructions .

    Check out no later than 1 p.m.
    Park the van in the Vanbreak parking lot, send us 3x photos of the interior of the van by e-mail roadtrip@vanbreak.com, inform us if there is any damage, if any accessories/equipment is missing (broken, etc…), if you have changed the gas bottle, etc… and put the key in the letterbox (see photo below).

    MANDATORY actions to be carried out before returning the van :
    – Drain grey/dirty water. The easiest way to do this is to go to a campsite or petrol station that has the appropriate facilities. We recommend two Malaga addresses for this purpose:
    Parking Rivera (15mn from VanBreak – close to the airport)
    Aparcamiento de Caravanas (east of Malaga)
    –> It is
    FORBIDDEN
     to empty waste water at the CEPSA petrol station adjacent to the Vanbreak parking lot, under penalty of fine (up to €100)
    – Same level of DIESEL as at the start. You can fill up with diesel at the CEPSA station adjacent to our parking lot.
    – 100% fill of clear water
    – Clean the plastic toilet cubicle. Simply empty the contents into a toilet.
    – Turn off the refrigerator and leave it open.
    – Clean and put away dishes.
    – Take out the rubbish and other garbage.
    – Remove and place sheets, fitted sheets, pillowcases, cloths and seat covers in the trunk of the vehicle. DO NOT REMOVE the protective cover from the mattress.
    – Vacuuming floors, benches and seats
    – Wipe the dashboard and various furniture and vehicle floors with a damp cloth.
    – If you’re traveling with a dog, vacuum the seats and floor of the van.

  • Penalty for non-compliance with instructions

    The van must be returned in a CORRECT state of cleanliness (inside and out). A second disinfection cleaning will be carried out by Vanbreak. If the van is returned dirty, Vanbreak will charge a fixed fee of €100.

    In the event of non-compliance with the above instructions, Vanbreak will invoice :
    Grey/dirty water emptying = €50
    Completing the clear water = €20
    Fill up with DIESEL = 2,00€/L
    Toilet stall cleaning = €100
    Cleaning and tidying dishes = €50
    Take out the garbage = €30
    Remove and place sheets, fitted sheets, pillowcase, cloth, rear seat cover in trunk = €20

Step 6: Deposit

The deposit is 800€.

The deposit is automatically deducted 7 days before the start of your trip from the same credit card used to make the reservation. The 800€ is blocked, not debited from the bank account. The deposit is automatically released 7 days after your return date.

In the event of damage, fines, accidents, etc. during the rental period, the total amount of the deposit will be retained by VanBreak until receipt of the repair estimate. If the value of the repairs is less than €800, the difference will be refunded to the customer. Processing fees range from a minimum of €40 to a maximum of €100.

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