If you break down with your vehicle, you’ll find the numbers and information you need in our VANBREAKER mobile application, in the SOS section.
In the case of minor damage (puncture, flat battery), the customer or your Vanbreak contact will contact the insurance company to arrange for the nearest garage to repair the vehicle immediately.
In the case of major damage (broken engine, broken clutch) that cannot be repaired within 48 hours, please contact your Vanbreak contact person so that he can organize the repatriation of the vehicle and its passengers to the VW garage nearest to the Vanbreak agency where you picked up your van.
If the breakdown is not attributable to the renter, VanBreak will cover the cost of repairing the vehicle and reimbursing any lost rental days.
If the breakdown is attributable to the tenant (misuse), no compensation will be paid to the tenant.
